Effective Date: Jan-2025

1. Introduction

Welcome to Platinum Sims (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], purchase our products, or use our services. It also outlines your rights under UK data protection laws and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.
  • Financial Information: Payment card details and billing information.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Manage Our Services: Processing your orders, managing your account, and delivering the products and services you request.
  • To Improve Our Website: Analyzing how you use our website to enhance user experience and functionality.
  • To Communicate with You: Responding to your inquiries, sending administrative information, and providing customer support.
  • For Marketing Purposes: Providing you with information about other goods and services we offer that are similar to those you have already purchased or inquired about.
  • To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

4. Legal Basis for Processing Your Information

We rely on the following legal bases to process your personal data:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Legitimate Interests: To improve our services and provide you with a secure and functional website.
  • Consent: Where you have provided consent for specific processing activities.
  • Legal Obligation: To comply with legal and regulatory requirements.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Legal Authorities: If required by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing your personal data.
  • Data Portability: Request transfer of your personal data to you or a third party.
  • Objection: Object to the processing of your personal data where we are relying on legitimate interests.

To exercise any of these rights, please contact us at 07424 555555

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: sales@‌platinumsims.com